Privacy Policy

Introduction

Continuum Solutions Pty Ltd (“Continuum Solutions”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, engage our services, or communicate with us.

Information we collect

We may collect the following types of personal information:

Information You Provide

• Name
• Business name
• Email address
• Phone number
• Postal or business address
• Billing and payment information
• Information submitted through contact forms
• Information provided during consultations, support requests, or project discussions

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring website information
• Website usage and interaction data

Marketing and Analytics Information

We may collect information through:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram) advertising platforms
• LinkedIn advertising platforms
• Other analytics, advertising, and conversion tracking tools

How we use your information

We may use your information to:

• Respond to enquiries
• Provide our services
• Prepare proposals and quotations
• Deliver website, cloud, software, and marketing services
• Manage customer relationships
• Process invoices and payments
• Improve our website and services
• Send service updates and business communications
• Measure advertising performance
• Comply with legal obligations

Cookies and tracking technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Remember user preferences
• Measure advertising effectiveness
• Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third Party Services

We may use third-party providers including:

• Google Analytics
• Google Ads
• Google Workspace
• Meta Platforms
• LinkedIn
• Microsoft 365
• AWS (Amazon Web Services)
• Firebase
• Stripe
• Xero
• Cloudflare
• HubSpot
• Twilio
• Other business software providers required to deliver our services

These providers may store or process data outside Australia.

Disclosure of personal inforation

We may disclose personal information to:

• Employees and contractors involved in delivering services
• Technology and cloud service providers
• Payment processors
• Professional advisers including accountants and lawyers
• Government or regulatory authorities where required by law

We do not sell personal information to third parties.

International Data Transfers

Some of our service providers may store or process data in countries outside Australia, including the United States and other jurisdictions.

By using our services, you acknowledge that your information may be transferred and processed internationally.

Data Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Interference
• Modification
• Disclosure

Security measures may include:

• Secure cloud infrastructure
• Access controls
• Encryption technologies
• Multi-factor authentication
• Monitoring and logging systems

While we take reasonable precautions, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Marketing Communications

We may send marketing communications regarding our services.

You may opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Service-related communications may still be sent where necessary.

Access and correction

You may request access to the personal information we hold about you and request corrections if information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.

Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner

Website:

OAIC Website

Third party website

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

Changes to this privacy policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Contact Us

Continuum Solutions Pty Ltd

Website:
continuumsolutions.com.au

Email:
info@continuumsolutions.com.au

Phone:
(03) 6468 9126

For privacy-related enquiries, requests for access, corrections, or complaints, please contact us using the details above.