The Challenge

Pangolin Associates relied on a business-critical web application that was experiencing a high volume of application errors, performance issues and unexpected crashes. Users frequently encountered broken functionality and interrupted sessions, creating frustration and reducing confidence in the platform.

The lack of visibility into application errors made troubleshooting difficult. Issues were often discovered after users reported them, and there was limited insight into which code changes were causing instability. As a result, the platform was operating with only 78% crash-free sessions and ongoing reliability concerns.

The organisation needed a structured approach to application monitoring, error tracking and software quality assurance to improve platform stability and provide a better experience for users.

Our Solution

We implemented a comprehensive application monitoring and debugging framework designed to identify, prioritise and resolve the root causes of platform instability.

The project included:

• Full application health and performance audit.
• Deployment and configuration of Sentry application monitoring.
• Real-time error tracking and alerting.
• Identification and prioritisation of critical application exceptions.
• Source code review and debugging of high-impact issues.
• GitHub integration to track errors back to individual code releases.
• Deployment workflow improvements to improve release quality.
• Ongoing monitoring of application performance and error trends.
• Root cause analysis of recurring application crashes.
• Performance optimisation and stability improvements.
• Development of a structured issue resolution process.
• Continuous validation and testing following each release.

By implementing Sentry and integrating monitoring directly into the development workflow, we were able to move from reactive troubleshooting to proactive application management. Development teams could immediately identify which releases introduced issues, dramatically reducing investigation time and improving release confidence.

The Outcome

The stability improvement programme delivered significant and measurable results.

The project achieved:

• Improvement in crash-free sessions from 78% to 98%.
• Application uptime increased to more than 99%.
• Significant reduction in critical application errors.
• Faster identification and resolution of software defects.
• Improved visibility into application performance and user experience.
• Reduced support requests related to platform instability.
• Better release quality through GitHub-integrated monitoring.
• Improved confidence in future feature releases and platform updates.
• A proactive monitoring framework capable of identifying issues before they impact users.

Pangolin Associates now operates a significantly more stable and reliable platform, supported by real-time monitoring, structured debugging processes and continuous performance optimisation. The result is a better experience for users, reduced operational risk and a modern development workflow that supports ongoing growth and innovation.